1. General Refund Policy
Harper offers a 14-day money-back guarantee for first-time subscribers. If you're not satisfied with our service within the first 14 days, we'll provide a full refund.
✅ 14-Day Money-Back Guarantee
Try Harper risk-free. If it doesn't work for your business within 14 days, get a full refund—no questions asked.
2. Eligibility for Refunds
You are eligible for a refund if:
- ✅ You request within 14 days of your first payment
- ✅ This is your first subscription (not a renewal)
- ✅ You have not violated our Terms of Service
- ✅ You have not engaged in fraudulent activity
You are NOT eligible for a refund if:
- ❌ More than 14 days have passed since payment
- ❌ This is a renewal or subsequent payment
- ❌ You violated our Terms of Service
- ❌ You engaged in abuse or fraud
3. How to Request a Refund
Refund Request Process:
- Email support@harper.com with subject "Refund Request"
- Include your account email and reason for refund (optional)
- We'll process your request within 2-3 business days
- Refund will be issued to original payment method within 5-10 business days
4. Subscription Cancellation
You can cancel your subscription at any time. Here's what happens:
- Your access continues until the end of your current billing period
- No further charges will be made
- Your data is retained for 30 days, then permanently deleted
- You can export your data before cancellation
Note: Cancellations do not result in refunds for unused time in the current billing period, except within the 14-day guarantee window.
5. Partial Refunds
We do not offer partial refunds or pro-rated refunds for unused time, except:
- Within the 14-day guarantee period (full refund)
- In case of extended service outage (pro-rated credit)
- At our discretion for exceptional circumstances
6. Service Outages and Credits
If Harper experiences significant downtime (more than 24 hours), we will:
- Provide account credit proportional to downtime
- Notify affected users via email
- Extend subscription period to compensate
7. Disputed Charges
If you notice an incorrect charge, contact us before disputing with your bank. We'll investigate and resolve the issue promptly. Chargebacks without prior contact may result in account suspension.